- How do I create an account?

• You create an account by clicking on the register button, found on the right-hand side of the homepage. You can sign in and create your account in advance or you can do it while you are checking out. All you have to do is fill out the form that appears on the screen. When you check-out, make sure you enter a username and password to ensure ath you become a member.

- Why should I create an account?

• Creating an account allows you to take advantage of many features. Creating an account provides you with secure shopping, faster checkout, email updates and special promotions. In addition, you are able to login and check your order history and add items to your wish list. You will also benefit from special member discounts.

- Why should I sign up for the newsletter?

• If you sign up for the newsletter you will receive information about our newest products before they are listed on our website. In addition you will receive special promotions and discounts through coupons offered in our newsletter. The newsletter will also provide you with up to date information regarding the home and garden industry.

- What payment methods do we accept?

• We accept Visa, MasterCard, Money orders, Personal Checks and Paypal.

- Do I need to sign in to purchase a product?

• Yes you need to sign in to purchase a product. Signing in will allow you to input your shipping address and billing information. This way we can get your order out to you much faster.

- When do my products get shipped?

• If the order is placed on a business day before 11:00 am, then the order will get shipped that same day. If the order is placed after 11:00 am, then the order will get shipped the next business day. If the order is placed during the weekend, then the order will get shipped Monday morning.

- Can I track my order online?

• Once your order is shipped, you will receive a confirmation email with a UPS tracking number. The tracking number will allow you to track and check the status of your order through the UPS website.

- Can I return an online purchase?

• You can return an online purchase as long as the items purchased are returned within 30 days from the date of purchase. The items must be in re-sellable condition and a restocking fee will apply.  Upon receipt of goods, a credit will be issued via check for the purchase of the original merchandise.  For full retail refund policy please click here: Retail Refund Policy.

- How much does shipping cost?

• Shipping is based on UPS standard rates for weights and dimensions. You have the choice between UPS ground, 2nd Day Air and Next Day Air. Shipping will also vary based on locations. Once you check out, the cart will calculate your shipping costs.

- Whom do I contact regarding a question about my order?

• If you have a question regarding your order or if you are having problems with the website, please contact us at (407) 628-2626 or email us at 'orders AT coconutzhomeandgarden.com'.

- When does my credit card get charged?

• Your credit card gets charged as soon as the order is processed.

- How do I change my shipping address and billing information?

• You are able to change your shipping address and billing information through your account. All you need to do is login and click on the modify profile link. This page will also allow you to change your email address and password too.

- How do I view my purchase history?

• Once you login, click on the orders history link and you will be able to view all the products you have ordered through our website. All you need to do is search for the orders based on the date period.

- I've added my selections to basket but when I go to checkout they are not there, why not?

• This is most likely because you have disabled cookies and/or javascript in your browser, This commonly happens if you have something like Norton internet security package installed and have the security level set too high. Cookies and javascript MUST be turned on as they are used to remember what you have added to basket. To learn more, please click here.

- I forgot my password and I can't login. What do I do?

• If you forget your password and you can't login, all you need to do is click on the recover password link found on the home page. You will be redirected to a page where you have to input your email address. After you enter your email address (the one you used for registration), your account information will be mailed to you shortly.

If you have a question that is not listed here, please send an email to:
'info AT coconutzhomeandgarden.com'.